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Dmitriy Khots

4 papers and 1 presentation; 5 titles; 4 coauthors.

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Conference × Year × Title × Co-authors Extras Pages
SGF 2018 Uncovering Big Opportunities in Big Data [presentation] Jeremy Wortz source 19
SGF 2017 Correlating a Customer's Interactive Voice Response (IVR) Journey to Their CSAT Scores Vinoth Kumar Raja,
Sumit Sukhwani		 source 5
SGF 2017 Enhancing Customer Experience through Text Analysis of Survey Comments Vinoth Kumar Raja,
Sumit Sukhwani		 source 8
SGF 2017 Impact of Outbound SMS notifications on Inbound Interactive Voice Response Call Volume Sumit Sukhwani,
Krutharth Peravalli		 source 7
SGF 2015 Unstructured Data Mining to Improve Customer Experience in Interactive Voice Response Systems source 11

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