| SGF |
2017 |
A Hadoop Journey along the SAS Road |
Krutharth Peravalli, Amit Gautam |
source |
8 |
| SGF |
2017 |
Correlating a Customer's Interactive Voice Response (IVR) Journey to Their CSAT Scores |
Vinoth Kumar Raja, Dmitriy Khots |
source |
5 |
| SGF |
2017 |
Enhancing Customer Experience through Text Analysis of Survey Comments |
Vinoth Kumar Raja, Dmitriy Khots |
source |
8 |
| SGF |
2017 |
Impact of Outbound SMS notifications on Inbound Interactive Voice Response Call Volume |
Krutharth Peravalli, Dmitriy Khots |
source |
7 |
| SGF |
2012 |
Analysis of Clickstream Data Using SAS |
Goutam Chakraborty, Satish Garla |
source |
13 |