| SGF |
2018 |
Flight 3411 and Its Aftermath: A Burlesque Analysis via Tweets |
Padmashri Janarthanam |
source |
22 |
| SGF |
2017 |
Correlating a Customer's Interactive Voice Response (IVR) Journey to Their CSAT Scores |
Sumit Sukhwani, Dmitriy Khots |
source |
5 |
| SGF |
2017 |
Enhancing Customer Experience through Text Analysis of Survey Comments |
Sumit Sukhwani, Dmitriy Khots |
source |
8 |
| SGF |
2017 |
Optimization of Interactive Voice Response Systems Using SAS |
Padmashri Janarthanam |
source |
6 |
| SGF |
2016 |
Improving Performance of Memory-Based Reasoning Model by Using Weight of Evidence Coded Categorical Variables |
Goutam Chakraborty, Vignesh Dhanabal |
source |
6 |