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customer satisfaction

55 papers and 45 presentations; 97 titles.

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Conference × Year × Title × Authors Extras Pages
PHUSE EU 2024 Agile Leadership: Inspiring Resilience, Open Collaboration, and Creative Problem-Solving for Outcome-Based Continuous Innovation Bhavesh Patkar source
presentation source		 6
SESUG 2024 Comparative Analysis of Sentiment Prediction Methods Using Aspects in Consumer Reviews Harish Palakurthi source 8
PHUSE US 2024 Building a Global Workforce Ecosystem: Unlocking the True Potential of Offshore Teams Bhavesh Patkar source
presentation source		 9
PHUSE US 2021 Strengthening Relationships with External Business Partners in Statistical Programming - The Why and the How [presentation] Devang Bhatt,
Yongcun Zhang		 source
video		 12
SGF 2021 Improving Root Cause Analysis and Mean Time To Resolution in complex SASEnvironments Christopher Blake source
presentation		 9
SGF 2020 Real-Time Call Analytics Using SAS Viya and Open-Source Platforms Ranjit Jangam,
Anvesh Reddy Minukuri		 source 13
PharmaSUG 2019 Embedded Processes - evolving face of QUALITY in the world of Robotic Process Automation (RPA). Charan Kumar Kuyyamudira Janardhana source 9
SGF 2019 Creating a Strong Business Case for SAS Event Stream Processing Henrique Consolini Danc source 16
SGF 2018 SAS Analytics Pro Running in a Docker Container in a Cloud Environment [presentation] Brian Bream,
Frank Daniels		 source 1
SCSUG 2017 Which smartphone would you choose? Mohana Krishna Chaitanya Korlepara,
Miriam McGaugh,
Goutam Chakraborty		 source 15
SGF 2017 Investigating Big-Data Crime Scenes Theresa H. Ngo source 10
SGF 2017 Merging Marketing and Merchandising in Retail to Drive Profitable, Customer-Centric Assortments Brittany Bullard source 4
SGF 2017 Optimization of Interactive Voice Response Systems Using SAS Padmashri Janarthanam,
Vinoth Kumar Raja		 source 6
SGF 2017 Using Segmentation to Build More Powerful Models with SAS Visual Analytics Darius S. Baer,
Sam Edgemon		 source 18
SGF 2016 Size Optimization Made Simple: Creating Omni-Channel and Supply Chain Efficiencies to Increase Consumer Satisfaction and Revenue Donna McGuckin source 11
PharmaSUG 2015 Steps Required to Achieve Operational Excellence (OpEx) Within Clinical Programming Opeyemi Ajoje source 8
SGF 2015 Unstructured Data Mining to Improve Customer Experience in Interactive Voice Response Systems Dmitriy Khots source 11
SGF 2014 Customer Perception and Reality: Unraveling the Energy Customer Equation Mark Konya,
Kathy Ball		 source 11
SGF 2014 Modeling Ordinal Responses for a Better Understanding of Drivers of Customer Satisfaction Jorge Alejandro,
Sharon Kim		 source 8
SGF 2014 Tying It All Together: A Story of Size Optimization at DSW [presentation] Linda Canada source 61
SGF 2014 Work Area Optimization at a Major European Utility Company Jinxin Yi,
Emily Lada,
Anne Smith,
Colin Gray		 source 6
PHUSE EU 2013 My First QlikView Application "CTI" [presentation] Anthony Caudard source 12
SGF 2013 How Mobile Changes the BI Experience Murali Nori source 11
SESUG 2012 Evaluating effectiveness of management interventions in a hospital using SAS Text Miner Text Miner source 7
SGF 2012 Classification of Customers Textual Responses via Application of Topic Mining Anil K. Pantangi,
Goutam Chakraborty		 source 6
SGF 2012 CSI: Customer Segmentation Intelligence for Increasing Profits Darius S. Baer source 13
SGF 2011 Using Real-Time Analytics to Manage Next Best Offer Christopher R. Toth source 5
SGF 2010 Detecting Claim Fraud and Improving Product Quality: Case Studies in Reducing Warranty Costs David Froning source 8
PHUSE EU 2009 Lean/Six Sigma..the 5 why's [presentation] Michael Whitworth source 32
PharmaSUG 2009 Technical Support in Biometrics Wei Dong 4
SGF 2009 Quantifying Energy Risk Exposure Using SAS: Analyzing the Impact of the Weather and the Economy during Volatile Time David Hamilton,
Craig Carothers		 source 11
NESUG 2008 Better Tools for Visualizing the Voice of Your Process: New Developments in SAS/QC Software in SAS 9.2 Bucky Ransdell 9
SGF 2007 SAS Response: Revenue Assurance for Energy ... Using SAS Solutions to Leverage Corporate Intelligence to Fuel Effective, Forward-Looking Decisions in Volatile Markets Craig McMane,
Steve Carothers		 source 11
WUSS 2006 What's New in Data Quality? Pat M. Herbert source 6
SUGI 2005 Structured Neural Network Techniques for Modeling Loyalty and Profitability Carl Lee,
Tim Rey,
James W. Mentele,
Michael Garver		 source 13
SEUGI 2003 3 Trends Affecting Supply Chain Thinking ... and 4 things SAS is doing about it [presentation] Mike Haydock source 26
SEUGI 2003 Balanced Scorecard as a means of Strategic and Operative Planning [presentation] Jukka Siekkinen,
Markku Paakkanen		 source 28
SEUGI 2003 Data Mining for Predicting Customer Satisfaction [presentation] Francesco Vivarelli source 35
SEUGI 2003 Introduction of a Balanced Scorecard in the Pharmaceutical Industry [presentation] Cron source 22
SEUGI 2003 Performance Assessment Wiener Rotes Kruez [presentation] Hiersch source 12
SEUGI 2003 Poste Italiane ICT Measurement [presentation] Paolo Baldelli source 26
SEUGI 2003 SAS 9 Architects the Future [presentation] Allan Russell source 60
SEUGI 2003 SAS in Insurance [presentation] David Hartley source 28
SEUGI 2003 SAS Interaction Management [presentation] Jens Echtermeyer source 22
SEUGI 2003 Service Level Management - A Critical Success Factor for IT and Business [presentation] Angelo Tenconi source 33
SEUGI 2003 The Changing Role of Human Resources in the 21st Century and the HR Scorecard [presentation] Wolfgang Bindeer source 24
SUGI 2003 Future Trends and New Developments in Data Management Jim Lee source 6
SEUGI 2002 Advanced Techniques in CRM [presentation] Donna Byrne source 19
SEUGI 2002 Customer Intelligence: Experiences Using SAS [presentation] Donna Byrne source 31
SEUGI 2002 Customer management from a data warehouse - A Journey not a Destination [presentation] Tal Shlasky source 33
SEUGI 2002 E.I.P. - Enterprise Information Portal, a powerful information system belonging to the sales force automation application family [presentation] Alessandro Calderan,
Graziano,
Riccardo Burtulla,
Silvio Rivolta		 source 48
SEUGI 2002 Enhancing customer profitablity through Marketing Automation - the FNB Experience [presentation] Jithendra Daya source 25
SEUGI 2002 How to benefit from SAS investments over time [presentation] Nicholas Bull source 26
SEUGI 2002 Proving the value of IT on the bottom line [presentation] Arne Lofgren source 24
SEUGI 2002 Valuing People as Assets - Monitoring, Measuring & Managing [presentation] Betty Silver,
Randy Guard		 source 20
SUGI 2002 Balanced Scorecards: The Integration Point between Enterprise Information and Performance Monitoring Donald J. Henderson,
Gary Young,
Ralph Mittl		 source 7
VIEWS 2001 Managing Supplier Relationships In The E-World: The Need For Information [presentation] Jennifer Major,
Trevor Payne		 59
WUSS 2001 Introducing Attitudinal Data into Your Mix: Integrating Attitudinal and Transactional Data to Better Understand Your Customer Relationships Margaret Coles source 4
SESUG 2001 P153 Avoiding eOverload Gregory S. Barnes Nelson source 10
SEUGI 2001 Dynamic behaviour profiling to derive cusomter management [presentation] Bayan Dekker source 19
SEUGI 2001 Dynamic Budgeting & Plannin [presentation] Peter Bull source 33
SEUGI 2001 e-Intelligence and e-CRM in a competitive new economy [presentation] Dorte Ransby source 27
SEUGI 2001 How to benefit from SAS investments over time [presentation] Nicolas Bull source 26
SEUGI 2001 Preventing surrender by holders of life insurance policies [presentation] Gerhard Braas source 20
SEUGI 2001 Setting new Standards in Customer Satisfaction Measurement [presentation] Henrik Helmholt source 19
SEUGI 2001 WebHound: Your Best Friend for Tracking Web Traffic [presentation] Frank C. Lieble source 37
SUGI 2001 Avoiding E-Overload: Personalizing Web Content through Security, E-Intelligence and Data Mining Gregory S. Barnes Nelson source 10
WUSS 2000 Analyzing Correlated oridinal reponse data using partial likelihood regression Jimmy Thomas Efrid source 3
SEUGI 2000 A Balanced Scorecard For IT Performance Management [presentation] Brian Watts source 28
SEUGI 2000 Balanced Scorecard with the SAS System [presentation] Jonathan Hornby source 30
SEUGI 2000 Building a Balanced Scoredard to implement an innovative banking strategy [presentation] Alessandra Turi source 24
SEUGI 2000 E-Intelligence - through an Information Portal on the company intranet [presentation] Johan Jerresand source 47
SEUGI 2000 e-procurement with the SAS Solution for Supplier Relationship Management [presentation] Jorg Salomo source 27
SEUGI 2000 How to get a CEO behind a PC-Screen!! [presentation] Berry van der Schans source 23
SEUGI 2000 Increase Help-Incident/Desk Efficiency by Using SAS/ITService Vision [presentation] Walter Verhoeven source 23
SEUGI 2000 IT supported balanced scorecard solutions in the healthcare industry [presentation] Michael Herbers source 21
SEUGI 2000 SAS System and Efficient Integration to Advanced Web User Interface Tools Arto Arffmann source 3
SEUGI 2000 Snapshot of the Procurement Environment - Readiness Check - The Basis for Optimisation at Franke Group [presentation] Beat Waldmeier,
Stefano Musso		 source 41
SEUGI 1999 Balanced Scorecarding with the SAS System [presentation] Jonathan Hornby source 26
SEUGI 1999 Concentrating on the Customer: Corepoint Technologies, IBM's new CRM company [presentation] James Cannon source 41
SEUGI 1999 IT Service Vision and IT Charge Manager: strategic directions [presentation] Richard Seery,
Simon Ansfield		 source 34
SUGI 1999 Too Many Pixels: A User's Guide to Incomprehensible Web Sites, Charts, Graphs and Other Presentations Peter Parker source 9
SCSUG 1998 SAS Institute Quality Partners - Who Are They? Loretta Jo Schlatzer 6
WUSS 1998 SAS Institute Quality Partners - Who Are They? Loretta Jo Schlatzer source 6
SESUG 1998 SAS Institute Quality Partners - Who Are They? Loretta Jo Schlatzer 6
SEUGI 1998 ERA-MIS: A business information delivery system for the new millennium Arthur Quinn,
Grant MacIntryre,
Stephen McCrory		 source 11
SEUGI 1998 The 2 minute way to distribute new client versions to 1000 client/server users [presentation] Niels Duedahl source 18
SEUGI 1997 ROI in DW: a fast return on investment in data warehousing Jim Davis,
Thomas J. R. Emmerich		 source 42
NESUG 1996 A Data Warehous/Business Intelligence Facility: Success in an Insurance Company John Gilbert 10
SEUGI 1996 End to End Top to Bottom Service Development Alan J. Knight source 9
SEUGI 1996 Visualisation in data mining Annie Postic source 23
SUGI 1996 SAS Measures Up: Computing System Metrics in Boeing's REDARS Project Joe Perry,
F. Merrill Matlovich		 source 4
SUGI 1996 User Support at SAS Institute: Using SAS Software for Problem and Request Management Tracking Jerry J. Hosking,
Sandra Webb,
Teresia L. Arthur		 source 8
SESUG 1995 Applications Development Building Quality into the SAS System Frank Lassiter 5
SEUGI 1994 Total Quality Management - Successful Use of Information Technology Renzo Traversini source 5
SUGI 1994 TQT - Total Quality Training David E. Beam source 6
NESUG 1993 Improving Service Industry Quality with the SAS System Katherine J. Roggenkamp,
Robert N. Rodriguez		 1
WUSS 1993 Improving Service Quality With the SAS System Robert N. Rodriguez,
Katherine J. Roggenkamp		 source 2
SUGI 1993 The Importance of SAS Software in a TQM Environment Paul J. Waldowski source 5
SUGI 1985 A Rotation Scheduling Model Using PROC LP Duane Walker source 6

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